The majority of items in our store are stocked in component form at our advanced 75,000 sq. ft. Westlake, Ohio facility. With a wide range of customization options available, most orders are assembled to order to meet your exact needs.

Our goal is to ship all orders within 3–5 business days (often sooner). The estimated ship window is displayed on each product page, just above the price.

If we are unable to meet the displayed timeline, you will receive a confirmation email shortly after placing your order with an updated ship date. Our team will also work with you to find the best solution—whether that’s free upgrades, partial shipments, or alternative products—to help meet your needs.

For larger or more complex orders, lead times may extend to 1–3 weeks due to current market conditions. If this applies, our team will reach out right away to review timing and provide options to keep your operation running smoothly.

We seek to meet our customers' assembly schedules and timelines. If you are on a tight timeline, please contact us before or after you place your order and we will work to meet your requirements.

Absolutely! Please call 888-984-4896 or contact us and we will work to set your account up pending credit approval. Tax exempt status can also be setup during at this same time.

Cancellation requests within 24 hours are typically no problem with no restocking fee, as long as the order has not been assembled or shipped. If assembly or fulfillment has already occurred, our Refund Policy would cover requests to cancel shipment or disassemble/re-inventory produced products. Specially ordered products (items not within our online store) are not typically cancellable unless production or material processing has yet to begin. Please contact us right away for support on cancellations, we always strive to take the best care of our customers.

We use all major carriers, and local courier partners. UPS is our primary logistics partner for parcel shipments, and lightweight packages may be sent via USPS. You’ll be asked to select a delivery method during checkout. If your order qualifies for free freight, the carrier will be selected by us.

A free standard shipping option will be available at checkout for orders with subtotals (after promotion or volume discounts) of $250 or greater that are shipping within the contiguous US (lower 48) states. Expedited services are not included in this standard group shipping offer, nor can any funds be applied to other services or carriers. A reliable carrier will be selected by Caster Specialists and tracking information will be provided promptly upon order completion.

It may depend on where you are. We ship from Westlake, OH and typical orders to central, northeastern, and southern states typically arrive in 1-3 days after shipped. Orders to western states typically arrive in 4-5 days. Ship-date details will be provided in an additional confirmation email, confirming receipt and fulfillment schedule.

Yes, we ship all over the world. Shipping costs will apply, and we encourage you to contact us for available options.

Due to the large variety of similar size, fastening, and brake options in our products, some images on industrial products may show a standard representative size that was used in our original photography. The images do accurately represent the product and options however (such as fastening type, wheel color/style, etc.) and a CAD model and drawing of each caster is provided to confirm the actual scale of any caster. Examples of representative images include situations where there are varying stem lengths, caster wheel/rig sizes, or base sizes on leveling mounts.

We strive to have all product sizes/options be 1:1 and are actively working on completing this in our studio. Many series are already complete.